Operations Manager

We seek an ‘Operations Manager’ to join the team with a starting date of September 2022 to contribute and deliver:

  1. Print production support to the ‘group’
  2. Develop business for the EXPO Services brand

Located in Loughborough, the role can be flexible to accommodate a work/life balance.

Responsibilities and skills

Reporting to the Senior Management team and working with relevant team members, the successful applicant will be responsible for (but not limited to):

  • Support the development of the ‘EXPO Services’ brand – namely:
    • Identify and evaluate products and services
    • Manage the digital platforms for EXPO services
    • Manage the EXPO Services production processes to include: 
      • Quotations
      • Production
      • Quality Control
      • Logistics
  • Manage a ‘Commercial Plan’ (CP)
  • Manage CRM
  • Primary point of contact for existing clients (on a case-by-case basis)
  • Qualify identified opportunities in the CP
  • Liaise with clients with appropriate personnel
  • Creating quotations
  • Closing the sale (approvals – see: CP)
  • Manage client expectations
  • Ensure billing is accurate and timely
  • Identify growth opportunities
  • Create strategies to maximise growth opportunities
  • Support the team to deliver growth targets
  • Engage with new business enquiries – i.e.
    • Qualify opportunity
    • Partner with appropriate personnel (if required)
    • Provide quotation
    • Support closing sale
    • Manage expectations
  • Growing new opportunities

Qualification and experience

  • Experience in using Microsoft Office
  • Process driven individual
  • Full clean drivers licence
  • Experience in the exhibition industry is desirable – but not essential


  • £35,000 To £40,000 salary based on experience
  • 20 days holiday with bank holidays
  • Flexible schedule subject to workload
  • Onsite parking
  • Office snacks
  • Monday to Friday 08:30am – 05:30pm
  • Tuition reimbursement 
  • Dog-friendly office
  • Fast progression in a ‘high growth’ company!

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